And thank you for your gracious reply! I'm relieved and appreciate it very much. 
I didn't start out selling them, but walked away from my other job because I found myself talking about the water anyway, so I welcomed the opportunity for 'right livelihood' which was my dream.
I do many of the same things you do, though I don't recognize those last 2 items you mentioned.
What I've seen happen quite often is that people have one of those machines and just assume that it is doing what it is supposed to be doing, ie producing the water with the designated pH and ORP. I would suggest to you the same thing I suggest to others: test both pH and ORP. I have tested various brands of machines in people's homes in which they set the machine to 9.5 pH but when I tested the water with the drops it was only 8.5 or even just 7.5! This is highly significant because it's not just a one-point difference; pH is measured on an exponential scale - ie. 9.5 is 100 times more alkaline than 7.5.
Likewise, with the ORP, what often happens is that the machine is no longer producing the antioxidant water as it did right out of the box. And this is where the difference in quality really comes in. Most machines work when they're new, but will they continue to work 6 months later, 6 years later?
I would be happy to send you info on where you can order the testing device and drops (I don't sell those but can tell you where to get them), as well as how to test for microclustering. There are some tests you can do without the devices (ie without spending $$). I can also send you some technical data regarding the plates, how they are electroplated, cost to manufacture vs markup, etc. Just send me a pm with email address if you would like that info.
If you've had your machine for 5 years, I would definitely suggest testing it, just to see what you are actually getting. What it says on the machine does not necessarily mean that is what's coming out the hose. My company has only been in the US for a little over 5 years. I had not heard of them at the time I bought my Jupiter, as they weren't very well known here in the US at that time, though they have been the #1 seller in Japan ever since they introduced their home units.
I didn't start out selling them, but walked away from my other job because I found myself talking about the water anyway, so I welcomed the opportunity for 'right livelihood' which was my dream.
I do many of the same things you do, though I don't recognize those last 2 items you mentioned.
What I've seen happen quite often is that people have one of those machines and just assume that it is doing what it is supposed to be doing, ie producing the water with the designated pH and ORP. I would suggest to you the same thing I suggest to others: test both pH and ORP. I have tested various brands of machines in people's homes in which they set the machine to 9.5 pH but when I tested the water with the drops it was only 8.5 or even just 7.5! This is highly significant because it's not just a one-point difference; pH is measured on an exponential scale - ie. 9.5 is 100 times more alkaline than 7.5.
Likewise, with the ORP, what often happens is that the machine is no longer producing the antioxidant water as it did right out of the box. And this is where the difference in quality really comes in. Most machines work when they're new, but will they continue to work 6 months later, 6 years later?
I would be happy to send you info on where you can order the testing device and drops (I don't sell those but can tell you where to get them), as well as how to test for microclustering. There are some tests you can do without the devices (ie without spending $$). I can also send you some technical data regarding the plates, how they are electroplated, cost to manufacture vs markup, etc. Just send me a pm with email address if you would like that info.
If you've had your machine for 5 years, I would definitely suggest testing it, just to see what you are actually getting. What it says on the machine does not necessarily mean that is what's coming out the hose. My company has only been in the US for a little over 5 years. I had not heard of them at the time I bought my Jupiter, as they weren't very well known here in the US at that time, though they have been the #1 seller in Japan ever since they introduced their home units.